• Close all windows and doors (the green Ready light will turn ON) • Press and hold (Away) for 2 seconds (the keypad will beep rapidly 5 times and the red Armed light will turn ON) • Exit premises before the delay time expires

• When you enter through the door, the keypad will emit a steady warning tone. • Enter your 4-digit Master Code or User Code (the armed light will turn OFF) • If you make an error, press (#) and enter the 4-digit code again.

• Press and hold (Stay) for 2 seconds

• Press (*) (1) while disarmed • The Bypass light will flash • Enter the 2-digit zone number to be bypassed • To exit the Bypass function press (#)

• Press (*) (2) • Some keypads will describe the Trouble (full-message keypads); others will only identify the Trouble number (fixed-message and LED keypads) • If Trouble number 8 is lit, the time and date needs to be reset (see other FAQ) • For all other trouble conditions, contact your security provider

• Press (*) (6) and enter the 4-digit Master Code • 1 long beep indicates an error, press (#) and enter the Master Code again • After 4 short beeps, press (1) then 10 digits, 2 each for the hour, minute, month, day and year (HH:MM MM/DD/YY) - Use a 24-hour clock (e.g. 8:30 pm = 20:30 ) - Use 2 digits each to indicate the month and day (e.g. March 8 = 03 08) - Only enter the last 2 digits of any given year (e.g. 2024 = 24) - This example would be 2030030824 • When done press (#)

• Enter your 4-digit Master Code or User Code

1. At the keypad, Press (*)(5) then the current Master Code. 2. To change the Master Code, press (4)(0) then enter the new four digit code 3. To change a User Code, press 01-94 then enter the new code. The system will beep, repeat with the next user if needed. 4. Once complete, press (#) (#) to exit 5. Wait for the green light then arm and disarm with each code to verify that every code entered works

1. Enter (*)(5) then the Master Code, the system will enter into the programming mode. 2. Press the two digit user slot number that you wish to delete (Ex 01-94), then press (*) and the system will beep. 3. Continue deleting additional user codes if necessary by entering the two digit user slot followed by the * key to delete as outlined above 4. Once complete, press # # 5. Once the green light is on try each of the four digit user codes that you deleted to verify that they are not operational.

• Press and hold (Door Chime) for 2 seconds • 3 beeps = ON; 1 long beep = OFF

• Press (*) (1) while disarmed • The Bypass light will flash • Enter the 2-digit zone number to be bypassed • To exit the Bypass function press (#)

Smoke detectors expire after 10 years. We recommend to replace them 2 years earlier. Your smoke detectors should have an expiry sticker on the device. Filter the dust out once a year to make sure the device is working optimally.

Download the RControl app. Please contact the office for your user specific details.

Call us at Knightwatch Alarms 416-398-7414.

You can pay by credit card or ACH on our customer portal. Or you can send an e-transfer to info@knightwatchalarms.com If you have not received your link to your customer portal please reach out to the office at 416-398-7414.

Visa, MasterCard, Check, E-transfer

Yes! For monitoring we accept either monthly or yearly payments. If you would like to request a different payment structure please call our office for more information.

You can access your account through a secured link. Please email us for this link. Follow the guide attached.

● Step 1: Download "Provision Cam2" from the app store or google play store. ○ App Store: https://apps.apple.com/us/app/provision-cam-2/id1137050413 ○ Play Store: https://play.google.com/store/apps/details?id=com.provisiontwo.isr&hl=en_CA&gl=US&pli=1 ● Step 2: Open the app, press skip, "lets go" and skip again. ● Step 3: Top right corner press the two rectangle boxes to go to the "Server list" page. ● Step 4: Click the top right corner with the circle with 3 dots on it. ● Step 5: Click "Scan code to add" There are two options. Option 1: If this is the first device being added, continue to step 6. Option 2: If you have another device present with the camera access and want to share the access to the cameras, continue to step 8. Option 1: ● Step 6: Go to the recording box (NVR) and scan the QR code on the box. ● Step 7: With the new device scan the barcode and enter your password. Option 2: ● Step 8: Open "Provision Cam2" app with the phone that has the camera access. ● Step 9: Click the two boxes in the top right corner to go to the "Server list" page. ● Step 10: Click the QR code on the right side of the screen under the wifi signal. ● Step 11: With the new device scan the barcode and enter the password. Repeat steps 1 to 5 to add multiple devices.

Go to the Provision Cam2 app on your smart device. Select the camera you want to see the history of. Then on the bottom there is a movie and play symbol (second from the right). Here you will be able to see recent events, take pictures or screen recordings of past events.

If you are unable to see your cameras, please unplug the Network Video Recorder (NVR). Wait 30 Seconds and plug it back in. If this does not resolve the issue, please contact Knightwatch Alarms at 416-398-7414.

There are many types of residential and commercial cameras, each having different functions. All of our cameras come with AI, analytics, recording, and almost unlimited customization to each site. 1. Colour by day and night 2. Turret Cameras 3. PTZ Cameras 4. Microphone and speaker cameras 5. Active deterrent cameras Please contact Knightwatch to learn more about how we can help protect you and your property.

Call Knightwatch Alarms or use our Contact List Update form.

Test the Alarm System to make sure it is working. See how to test your Alarm System FAQ. Call us to update your call list for the time period you are away in case of emergency. If you have questions about your valuables, please call our office to offer you custom security advice.

Yes! Please visit our Alarm Takeovers page to see more information about how we can assist in switching coverage for free. Certain conditions and compatibility may vary.