Switching from TELUS or ADT? Get a free alarm takeover

1. 01 Tell us what you have Your provider, panel brand and a photo of the keypad.
2. 02 Free evaluation We confirm compatibility and anything that needs replacing.
3. 03 Free takeover Panel reprogrammed, every zone tested — no contract.

From ADT Canada to TELUS

TELUS acquired ADT Canada in 2019, so many homes and businesses that signed up with ADT are now TELUS SmartHome Security customers. Some of those systems are years old and were installed under ADT; others are newer TELUS installations with touchscreen panels and app control.

Either way, the questions that decide whether you can switch — and what it costs — are the same: what your agreement says, and whether the equipment on your wall is owned, rented, locked or compatible.

Keep your alarm equipment. Upgrade your service.

Switching from TELUS or ADT doesn’t mean starting over. In most cases we use your existing alarm equipment, often a DSC or Qolsys (IQ) system. Your keypad, sensors and wiring stay where they are; we reprogram the panel to report to Knightwatch.

What changes is the service. You get responsive people who attend to your needs and inquiries: a local Toronto office that picks up the phone, technicians who come out when something needs attention, and straight answers about your account. You’re not handed off to a call centre. See which keypads we take over.

Owned vs. rented equipment

Security providers supply equipment in different ways. If your panel and sensors were purchased, they’re yours and can often be reprogrammed for Knightwatch monitoring. If they’re rented or still being paid off, your agreement may require you to return them or pay out the balance — and rented equipment can’t be taken over. Your agreement or your current provider can confirm which applies.

Contracts, renewals and notice

Many alarm agreements have a fixed term and may renew automatically unless you give notice. Before you switch, find your end date, renewal terms and notice period. Knightwatch has no contracts, so once you’ve moved you’re free to stay because you want to.

Can Knightwatch take over a TELUS or ADT system?

It depends on the panel. Many common hardwired and wireless panels — including DSC equipment our technicians work with every day — can be reprogrammed when they aren’t locked to the previous provider. Touchscreen panels tied to a provider’s app platform vary: some can be moved, some can’t. The free evaluation tells you exactly where you stand, and if a panel must be replaced we quote only what’s needed, keeping compatible sensors in place.

Learn more about home alarm takeovers and commercial alarm takeovers.

What you get with Knightwatch

• No contracts and a free takeover of compatible equipment.
• 24/7 monitoring from our ULC monitoring department, with unlimited guard dispatch.
• Phone arming and notifications, and optional security cameras with local recording.
• Family-owned since 1988, with installation and service by our own full-time technicians.

Before you switch: a quick checklist

• Find your agreement’s end date, renewal terms and notice period.
• Confirm whether your equipment is purchased (owned) or rented.
• Photograph your keypad or touchscreen — the brand and model help us check compatibility.
• List any cameras, smoke/CO or flood sensors connected to the system.
• Book the free evaluation, then give notice once your Knightwatch switch date is set.